What is your return or exchange policy? How do I return my order?

Berricle jewelry should meet or exceed your expectations. However, if you are not happy with your purchase, you can send it back for a refund or exchange without a restocking fee. We offer free shipping & free return within the U.S. Expedited shipping fees are not refundable.

Return Policy

• Return or exchange can be made within 30 days of receiving your package. 
  • Exchanged orders will have the same discount/promotion as the original order if any. 
• Items must be returned in original brand new condition with the original packaging and free gift if any. All rings must be returned in unused condition with the original tags still attached, not tampered.
• For Orders with Promotions: When you partially return an order that had a discount promotion with minimum order value requirement, the discount on the order will be adjusted according to the total value of remaining item(s).  Your refund amount will reflect adjusted discount.
• For Orders with Free Gifts When you return an order, and the remaining amount falls below the minimum threshold, please make sure to include the Berricle gift in your return. Otherwise, the retail value of the gift will be deducted from the refund amount.
• Items that have been worn, damaged, and/or altered will not be accepted for return.
• All returns are subject to inspection. Items that have been worn, damaged, and/or altered will not be accepted. We reserve the right to refuse any such items and return them to you at your expense (return handling & shipping fee starting at $6.99).
• Please note that a claim must be filed within 7 days of receiving your order if it is defective, damaged, or incomplete upon arrival.
• Any lost or not received packages shipped within the U.S. must be reported within 30 days of the date the order was shipped. Delivery related issues for International shipments must be reported within 60 days of the date order was shipped.

For Returns paid via Credit Card: 

If customer's bank declines the Refund transaction, please note that Store Credit will be issued instead.

If the refund authorization is declined by the card issuing bank, the issuer indicates in real time, that the cardholder’s account is not capable of accepting the refund. A refund decline prevents the cardholder’s payment method from being refunded.

Common reasons for declines:

• Card account is closed
• Card account is frozen due to fraud
• Card account does not support refunds (ex. some prepaid cards)
• Original Transaction was placed over 60 days ago

More info on this Error on Braintree page: https://www.braintreepayments.com/blog/refund-authorizations-processing-improvements-for-refunds/

Return Instructions

For U.S. Customers:

• Prepaid return label along with return instructions, will be sent via email for qualifying U.S domestic orders after the delivery. Please search "Your BERRICLE order has delivered!" in your inbox to locate the Delivery Notification email with a link to download PDF format prepaid return label. Free returns only apply to U.S. domestic orders.
• If you are not able to locate the return label in your email, click the link below to generate a free return label. Please keep the tracking number in case you need to follow up with your return.

• International buyers are responsible for return shipping fees. We strongly advise that you return the items with tracking service and properly insured. Original order shipping fees, customs, duties and tariffs are non-refundable.

Returns and exchanges address:

BERRICLE LLC

14107 20th Ave #401

Whitestone NY 11357

United States