Please check with your family members or other residents who might have access to your mailbox.

If your package is still not located, you can call your local post office with your tracking number for detailed delivery information. Find your local postal office and contact number here: https://tools.usps.com/go/POLocatorAction.action

Fedex Customer service: 1 (800) 463-3339

UPS Customer service: 1 (800) 742-5877

If you need further assistance, please email to contact@berricle.com with your order number. Please contact us within 30 days to file a claim for any lost packages. Claim process may take up to 7 business days and you must submit a signed claim form.