Hello! How can we help you today?

Featured articles

• What is your return or exchange policy? How do I return my order?
• When will I get my refund/exchange?
• Is it safe to keep payment info in my account?
• How do I reset / recover my password?

Returns & Exchange

• What is your return or exchange policy? How do I return my order?
• How do I request an exchange?
• When will I get my refund/exchange?
• Is there warranty?
• I removed the tag from an item I would like to return. What should I do?
• What do I do if I received damaged or defective items?

Order & Payments

• How do I cancel my order?
• How do I pay for my order?
• How can I check the status of my order?
• Is it safe to use my credit card on your website?
• Can I use multiple payment methods to pay for a single order?
• Why is my payment being declined?
• How do I apply coupon that I forgot to use during checkout?
• How do I apply coupon code?
• View all articles in “Order & Payments”

Shipping

• Where is my package coming from and how long will it take to ship my order?
• Can I use my own UPS or Fedex account to ship my order?
• Do you ship to P.O. box addresses?
• Do you ship to APO/FPO military addresses?
• Am I responsible for custom fees, including tariffs and duties?
• My tracking information shows "Delivered" but I did not receive it. What should I do?
• What are the shipping options?

Account

• Do I need an account to shop at Berricle?
• How do I reset / recover my password?

Product

• How can I find my ring size?
• What is Cubic zirconia?
• What is Sterling Silver or 925?
• What is Rhodium?
• What is Gold Plating or Gold Electroplating?
• What is Gold Tone or Silver Tone?
• Do you sell watches?
• Can I order a custom design or size?
• View all articles in “Product”

Cleaning & Care

• Will Sterling Silver tarnish?
• What makes Sterling Silver tarnish?
• Why did your jewelry turn my finger green or black?
• What is the best way to store my jewelry?
• How should I clean dull/cloudy stones on my jewelry?
• How should I clean and take care of my gold-plated & rose gold-plated jewelry?

Customer Service

• Customer Service Info, Phone, Chat & Email

Product Reviews

• Who can write a product review?
• Why was my review rejected or removed?