When your payment is declined, you will receive an error message with a reason for the declined transaction.

If the error message mentions "please enter a valid billing address and card verification number," your transaction was declined due to an incorrect billing address or card security code. You can try again with the correct information.

If the error message mentions "declined by card issuing bank," the transaction was declined by your issuing bank. You will need to call the bank at the number printed on the back of your card for more information.

When your payment is declined, you may see a pending transaction on your account, which should disappear within 3-5 business days, depending on your bank. Most cards will show reversals in negative value after the decline. You will not be charged with a pending transaction from a declined checkout attempt.

 

When billing & shipping addresses are different, please uncheck the box next to "My billing and shipping address are the same".